3vip Privacy Policy

1. Introduction

3vip ("we", "our", "the Platform") operates the online casino and sports betting website accessible at https://3vip.ws, serving registered players primarily located in Bangladesh. We understand that your personal data is sensitive, and we take our obligation to protect it seriously. This Privacy Policy describes in plain, clear language how we collect, process, store, and share information when you use our platform — including when you register an account, make deposits via bKash or Nagad, place bets on cricket or slots, or contact our support team.

By creating an account on 3vip or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure. This policy applies to all users, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

We collect only the information that is necessary to provide you with a secure, functional, and enjoyable gaming experience. This information falls into the following categories:

• Account Registration Data: Full name, date of birth, username, email address, and mobile number. This is the minimum required to open and secure your 3vip account.
• Financial & Payment Data: Transaction records associated with your bKash, Nagad, Rocket, or Upay mobile banking accounts, deposit and withdrawal histories, and account balances. We do not store your full mobile banking PIN or passwords.
• Identity Verification (KYC) Data: Government-issued ID documents (National ID card or passport) and selfie verification images submitted during the account verification process. This is required by anti-money-laundering best practices.
• Device & Technical Data: IP address, browser type, operating system, device identifier, time zone (Bangladesh Standard Time, UTC+6), pages visited, and session duration. This data is collected automatically when you access the platform.
• Communications & Support Data: Messages sent to our customer support team via email, live chat, or support forms, including your account number and the subject of any complaint or enquiry.

3. How We Use Your Information

3vip uses your information strictly for lawful purposes related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create, maintain, and secure your player account, including verifying your age (players must be 21 or older) and identity through the KYC process.
• Process deposits and withdrawals via your preferred payment method — bKash, Nagad, Rocket, Upay, or bank transfer — and keep accurate transaction records.
• Detect and prevent fraud, money laundering, bonus abuse, and account takeover attempts that may harm the integrity of the platform or other players.
• Send you transactional and account notifications, such as deposit confirmation, withdrawal processing updates, and security alerts, via email or SMS.
• Improve platform performance, personalise your gaming experience, and conduct internal analytics to understand which games — cricket betting, live casino, slots, or crash games — are most popular among Bangladeshi players.

4. Cookies and Tracking Technologies

3vip uses cookies and similar tracking technologies to provide essential site functionality, remember your session preferences, and analyse platform usage. Cookies are small data files stored on your device when you visit our website. We use three categories of cookies:

Strictly necessary cookies keep your login session active and prevent session hijacking. Functional cookies remember your language preference and display settings. Analytics cookies — anonymised and aggregated — help us understand how players navigate the site so we can improve its usability. We do not use advertising or cross-site tracking cookies.

5. Data Sharing and Third Parties

3vip does not sell, rent, or otherwise commercialise your personal data. We may share limited information with trusted third parties only under the following circumstances:

• Payment Processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, and partnering banks solely to execute your requested deposit or withdrawal. These providers operate under their own strict privacy obligations.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive your account identifier and session token to load games. They do not receive your full personal profile or financial data.
• Legal and Regulatory Obligations: We may disclose personal data to competent authorities where required by applicable law or where necessary to prevent fraud, protect our legal rights, or ensure the safety of our platform and players.
• Service Providers: Cloud hosting, cybersecurity, and technical support vendors operating under binding confidentiality agreements with 3vip may access data only to the minimum extent required to deliver their contracted services.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically, transaction records and KYC documents may be retained for a minimum of five (5) years following account closure, in line with anti-money-laundering best practices.

Device and technical data collected through cookies and analytics is retained for no longer than thirteen (13) months from the date of collection. After this period, it is permanently deleted or anonymised beyond re-identification.

7. Your Rights and Choices

As a 3vip player, you have the following rights regarding your personal data. To exercise any of these rights, contact our privacy team at [email protected] with your registered account email and a clear description of your request:

• Right of Access: You may request a copy of the personal data we hold about you, delivered in a readable format within thirty (30) days.
• Right of Correction: If you believe any data we hold is inaccurate or incomplete, you may request that we correct or update it. We will act on valid correction requests within fifteen (15) business days.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations outlined in Section 6. Requests that conflict with active legal holds or ongoing fraud investigations may be deferred.
• Right to Withdraw Consent: Where processing is based on your consent (such as optional marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8. Data Security Measures

3vip employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our key security controls include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest in our secure servers, multi-factor authentication for platform administrator access, and regular penetration testing and vulnerability assessments.

Despite our efforts, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to your rights, 3vip will notify affected players without undue delay and take all reasonable remedial steps. We encourage you to choose a strong, unique password for your account and to enable any available two-step verification features offered on the platform.

9. Children and Age Verification

3vip is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process. If we discover that a player has provided false date-of-birth information to circumvent this restriction, we will immediately suspend the account, void any winnings, return deposits where possible, and delete the associated personal data.

• Parents or guardians who believe a minor may have registered an account on 3vip are urged to contact us immediately at [email protected] so we can investigate and take swift action.
• All players are subject to mandatory identity verification before their first withdrawal is processed. This ensures that no funds are disbursed to unverified or underage account holders.
• We also support responsible gaming initiatives and recommend that any player who feels at risk seek guidance through our Responsible Gaming page or contact our support team for self-exclusion options.

10. Changes to This Privacy Policy

3vip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email to the address associated with their account.

Your continued use of the 3vip platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

11. Governing Law and Jurisdiction

This Privacy Policy shall be interpreted and governed in accordance with generally accepted international data protection principles. Any disputes arising from this policy or our data processing activities that cannot be resolved informally will be subject to the exclusive jurisdiction of the competent courts or dispute resolution mechanisms applicable to 3vip's operating jurisdiction.

12. Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or how 3vip handles your personal data, our dedicated privacy team is available to assist you. We aim to respond to all privacy-related enquiries within five (5) business days.

Please include your registered account email address and a clear description of your request in any correspondence. This helps us locate your records quickly and respond accurately.